Cancelling and refunds

Changing your mind in the first 14 days

UK and EU law gives you 14 days to change your mind about a new plan. When you start a plan, you ask us to begin straight away, so you can use it from the first minute.

If you cancel within 14 days, you get back what you paid, less the days you’ve already used. Do it yourself in Your account › Plan and billing. The plan stops at once and your page moves to Free. The money goes back to the card you paid with, usually within 5 to 10 working days, depending on your bank. If a refund can’t go through by itself, a person finishes it and tells you in Support.

Cancelling after 14 days

Cancel any time in Your account › Plan and billing. Your plan carries on until the end of the month or year you’ve paid for, then your page moves to Free. Nothing is deleted. Your insights, list and pages stay, and anything over the Free plan’s limits is paused so it comes back if you upgrade again.

Moving to a smaller plan

This works the same way: it takes effect at the end of what you’ve paid for. Moving up takes effect straight away, and you pay only the difference for the time left.

Something gone wrong

If you were charged when you shouldn’t have been, email zest@studionine.agency and we’ll put it right. The full terms are in the terms.